Alamo Complaint - Forgotten item in the rented car ended up missing. NO HELP from ALAMO
SEATTLE, WASHINGTON -- We travel back and forth to Seattle and we rent a car each time we land at Seattle airport. In two occasions, one was my son left a Sony PSP and game discs in a small bag. We already onboard the plane going back to Miami when we realized the bag containing the PSP was left in the back pocket of the Driver's seat. We called the National Car Rental as soon as we landed the Miami airport, we were transferred to Lost and Found office, after a week of calling, the Sony PSP and the disc games were not found. Second occasion was with Alamo, this time, it was my mistake to inform my husband that I left the Bugaboo Bee stroller inside the trunk, he returned the rented car back to Alamo and left the stroller inside the trunk. A day later we realized the stroller was left in the trunk, we called the Alamo customer service and seeked help to find it, expecting that since the item is bulky and no way it can be pocketed just like the Sony PSP, we expected to see it in the LOST and FOUND office, to my surprise, the person in charge in the office said nothing was turned in the office. We had to personally go to the SEATAC airport and talked to the manager, there was no effort on the manager or supervisor to trace who cleaned and handled the car we rented to find out where the Bugaboo stroller went. We had to call a police to get a report of the incident, since it was the second time it happened I believe it is a trend in that area. Alamo and National are run by one management. Don't these people who manage the area have honesty policy on their workers? Many times I left items in the hotel, you call the hotel office even after a week, the LOST and FOUND office saves it and even ship it to your adDress of course at your expense. This is an issue of honesty in the working environment. When you leave something behind, you'd expect that they'll save it for you.