Geek Squad Complaint - Geek Squad Does Not Honor Its Contract
PORTSMOUTH, NEW HAMPSHIRE -- After just a few months of occasional use, my HP laptop computer's hard Drive went bad. I had purchased Black Tie Service from Geek Squad thru Best Buy. The Geek Squad people at Best Buy in Portsmouth, NH were sleazy and evasive, trying everything they could to avoid repairing the computer. Finally after I spoke to management at Best Buy HQ they took the machine in for repairs ... that was a month ago and I still have no computer and no status update from the company regarding when I will get my computer back. I was also told my Geek Squad that when the machine is repaired and returned to me, it will not have Windows or any software on it; they told me I must separately order a restore DVD from HP at my own expense and setup the computer myself. I paid for a VERY expensive Geek Squad "Black Tie" extended warranty with the assumptiont that Best Buy and Geek Squad for honorable companies that honor their contracts. But I've learned the hard way that is not the case. And a quick search of Internet reviews makes it obvious that hunDreds of other people have learned the same painful lesson. I wish I'd done this research before doing business with these people. Hopefully others will learn from those of us who have been burned by these dishonest companies.