Simple Way to An A Complaint - Product Return - Simple Way to An A
SANTA BARBARA, CALIFORNIA -- I purchased this product but it took so long to arrive that I had actually forgotten about the purchase and had already purchased another software. I refused the package when it arrived but I received a letter that they were trying to debit my account anyway. When I called to ask why (luckily for me my bank had issued me another card because a merchant had informed them that the card may have been compromised). They stated that since the product did not have a RMA number they did not know it was my return. How is that possible when the package has my name on it? No one even mentioned the need for an RMA number when I made the purchase because they assume that every one will open the package and read the instructions. Then they tried to force me to pay a $15 restocking fee for a product that I never even opened. Two weeks later they start sending me collection notices for the entire amount of the product that they have in their possession. What type of business is this anyway? Stay away from this company. The software cannot be worth the poor customer service.