Banfield Complaint - Banfield spreading contagious disease without regard!
ACWORTH, GEORGIA -- On Sat, June 27, 2009, with no other vets open and my dog throwing up and acting very lethargic, I resorted to going to Banfield against my better judgment b/c of all the horror stories I had heard.
I called them and told them that the week before my dog had been exposed to Parvo and I wanted a Parvo test. Note that I am in rescue and that past week I had treated 10 puppies at the vet for parvo so I know what I am talking about!
The "pet nurse" I spoke to actually wanted me to walk my possible Parvo dog through Petsmart! I told them no and that they needed to let me carry him in the back door away from other pets. They agreed to allow this.
So I bring him in. The "pet nurse" comes in and fondles my dog WITHOUT gloves, takes a poop sample and then grabs the door handle and leaves. The vet comes in fondles my dog WITHOUT gloves, then grabs that same door handle and leaves. (note that at all other vets they techs and vets where gloves and gowns!)
My dog is POSITIVE FOR PARVO! Next they bring me an estimate of over $400. I laugh b/c I have just treated 10 other puppies so I know what I am talking about and I know my dog has a virus and doesn't need 4 different types of Antibiotics! I will continue him on fluids at home, metronidazole at home and I asked them to call in Tamiflu.
So they change the estimate after realizing I am not an idiot. Then they hand me a pen. Now get this...I am covered in PARVO b/c I carried my dog into the store! I sign and they throw that pen back into the universal cup holder at the front desk!
I am horrified and can't keep my mouth shut any longer. I talk to the vet about it and am told that Parvo is only in fecal matter. I explain to her that when a dog has diareha 2 feet from the ground there is a little thing called "splashback" that can happen and that no matter what they need to take precautions. She was not concerned. I also explain to her that once parvo is tracted throughout ahome or yard, it doesn't display itself to let us know where not to step etc. It could be anywhere at this point.
SOOOO....next time they grab the door knob covered with PARVO (which lives in the environment for up to 8 months/longer in the ground) then they go to the next room to see that 6 week old puppy, guess what!
DO NOT USE BANFIELD! For years I have heard horror stories and now I have seen it with my own eyes!