Fleet Credit Card Complaint - illegal use of credit card permitted
We have been a Fleet card holder for probably 10 years or more, and we have great credit ratings. However, to protect ourselves, we check via Internet every few days to see our balances and to be sure that all the charges are ours. Because of this, we caught two fraudulent charges placed on our account for Sprint. I called Sprint, and they credited the charges immediately, but we still put a hold on our acct so it could not be used until we were sure things were taken care of properly.
In a few days we got a call from Fleet asking if a long list of charges equalling over $1200 were ours. They said they were things waiting for approval, they were not yet on our account. I told them that they were absolutely not our charges, they may not be put on our acct, and they were to close my account immediately and not open a new one. She said it was policy to open a new one. I said I didn't care about their policy, I did not want a new acct in my name at this time.
Well, another billing cycle went by, and we began getting bills (with a NEW acct number) with many charges on them. Then we began getting phone calls for being overdue in our payments. We had, obviously, quit using the card, so we couldn't possibly have anything past due. Also, the acct number was not our account number--they had done as I said not to do, and they opened a new acct and moved the fraudulent charges and more to it!
Now, I told them to close the acct. They did, but they opened a new one and moved everything to it. Duh............. They still refuse to take my name off that account and put it in the name of their fraud department. I have gone through the BBB, and Fleet simply refuse to do this.
Summary: Fleet allowed to go onto my account charges that I told them were not mine, and the charges were made AFTER I put a hold on my acct. Then Fleet opened an acct in my name without my signature or permission; in fact, they were told by me not to do it. Then they moved the fraudulent charges to this new unauthorized account.
This is not the kind of company I care to deal with, and I hope others who are presently with them will heed this warning and not use them either. Maggie