Delta Airlines Complaint - No Receipt for Online Baggage Check-In
I paid online the $15 fee for checking in baggage (this could be a compliant in itself) and was provided the option of having the receipt sent via email. Since I was at a hotel I had no easy access to a printer I thought email would work just fine. Well, the email never arrived and when I called customer service I was told I would have to mail a letter requesting the receipt. Seems ironic that Delta promotes paying this baggage fee online but when it comes to correcting their mistake Delta reverts to the mail. Well, my reimbursement needs to be in today so I am out this expense. I can deal with the $15, it is the principle that bothers me. How hard could it have been to email a receipt?
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