Frigidaire Complaint - Freezer conked after loss of power
AUGUSTA, GEORGIA -- After doing my monthly grocery shopping ($400 worth) I find that my not even 3 month old freezer is not functioning properly. Originally I thought my daughter had kept the door opened loading it too long with the frozen items I had just purchased but the next day when I find that the ice cream is melted along with the popsicles, none of the meat is frozen and barely 20 degrees I panicked.
I first tried to Extreme Freeze it again and every time I did the Power Loss light came on. We then moved the freezer to the other side of the room to another plug just in case it was the outlet and pressed the Extreme Freeze button only to find the Power Loss light comes on again.
I've looked at ALL my manuals, online, and tried to call the company only to be met with the message that they are closed for the July 4th weekend.
Troubleshooting only gives the consumer MINIMAL ideas as to what might be wrong ( i.e. "Freezer not cooling" response "plug it in.") This is the most ridiculous thing I have seen from a manufacturer on giving information on how to troubleshoot a possible thermostat or cooling problem. No to mention what company doesn't offer Technical support for DIGITAL services 24/7?
I will NEVER buy another Frigidaire product again. As I'm reading the manual I also find that in the service section that my contents are not covered in the event of a product malfunction. Thanks Frigidaire/Electrolux in today's economy you can't even guarantee your product or the contents when your product fails.