Sleepy's The Mattress Professionals Complaint - Selling stained mattresses with no accountability
NORRISTOWN, PENNSYLVANIA -- Sleepy's The Mattress Professionals sales manager, sold my wife and me a Sealy Postropedic Harbor House plush mattress & box spring set on 03/22/2009 for pick-up on 03/25/2009. We made our purchase at the East Norriton Sleepy’s that Sunday and arranged for its delivery from NJ to the East Norriton store. We were told that we had to purchase a mattress cover, in order to get a 10 year warranty so we bought that as well.
A sales rep, in the East Norriton store on the day of our pickup must have been following the procedure that his company outlines for him. He tricked my wife into signing a waiver, which he called proof of pick-up, for the condition of the mattress before he even allowed her to see the product. When I met the two of them at the loading dock, he threw the mattress face down on the roof of my car so there was no chance that anyone could see the stain on it’s face.
After bringing the mattress into our house and going to bed, we decided that it would be best to clean the guest room and set up the bed the next day, after work. The next day we cleaned up the room and upon peeling off the semi-transparent plastic wrap from the mattress, an unacceptable, red, and chemical scented stain was uncovered.
I was unable to get anywhere with the Sleepy’s sales manager or their corporate customer service so I resorted to taking further action with the Better Business Bureau. I have detailed documents of the unresolved interactions that I had with the unfair mediation through the BBB and the manipulative corporate giant. My cost from Sleepy's totaled $814.37 and Sleepy's is only offering me an insulting $231.03 to call it even. Not to mention that I am left with a voided warranty, a useless box spring, a pointless mattress cover, and an unusable mattress.
After my wife, mother-in-law and sister-in-law returned from visiting ther home town in Taiwan, I had my visiting in-laws sleep on my wife and my bed for nearly 2 weeks while my wife slept our couch and I slept on the floor. I didn’t want my in-laws breathing in any foreign chemical that might harm them. I really feel sick to my stomach about the regards that Sleepy’s has for my family, their customers, and the way they are acting. I want them to accept responsibility for their mistake because with the actions that they have taken towards me, I am sure that they have taken Advantage of other families.