The New York Wall Company Complaint - Avoid the New York Wall Company!
DEER PARK, NEW YORK -- This is a horrible business which has HORRIBLE customer service. Because they agreed to fit me in when taking down my wall, they said they were keeping my deposit, which I agreed was fair. However, when the wall came down there was massive damage to my apt wall. The building even wrote me an email saying what a horrible job the wall people did. When I finally got hold of someone (after 3 days, countless phone call and numerous emails) they said it was my fault there was damage b/c I put up caulking, I don't even know how to use caulking! This was obviously damage caused by them. The owner, then said "you know the saying the customer is always right, I don't agree with that and think the customer is often wrong" then proceeded to say he didn't care about customer service. He also said that even though most people email these days he refused but proceeded to tell me to email him. Needless to say, 3 weeks later I'm still waiting to hear back. This wall company has cost me over 500 dollars. Avoid them at all costs!!!!