The New York Wall Company Complaint - Avoid the New York Wall Company!

Review by katie836 on 2009-07-04
DEER PARK, NEW YORK -- This is a horrible business which has HORRIBLE customer service. Because they agreed to fit me in when taking down my wall, they said they were keeping my deposit, which I agreed was fair. However, when the wall came down there was massive damage to my apt wall. The building even wrote me an email saying what a horrible job the wall people did. When I finally got hold of someone (after 3 days, countless phone call and numerous emails) they said it was my fault there was damage b/c I put up caulking, I don't even know how to use caulking! This was obviously damage caused by them. The owner, then said "you know the saying the customer is always right, I don't agree with that and think the customer is often wrong" then proceeded to say he didn't care about customer service. He also said that even though most people email these days he refused but proceeded to tell me to email him. Needless to say, 3 weeks later I'm still waiting to hear back. This wall company has cost me over 500 dollars. Avoid them at all costs!!!!
Company Response on 12/15/2009:
The New York Wall company installs temporary partitions without any fasteners or adhesives attached to the existing wall/floor/ceiling. The partitions are put up on the basis of Pressure, as is stated on our website, brochures, and other media. We CLEARLY state this fact and are very proud of the work our crew completes every single day. This being said, we don't use caulking. We have workers employed with us since our company's conception in the mid nineties, and they would not ever use caulking to "seal" around the wall. The whole point of our system is that there is no damage left after removal. At the very most, a slight demarkation line from where the paint may have touched the existing wall is all that may remain after removal. We are not saying that this customer put the caulking around the wall, but we definately did not. We don't buy caulk, because there is no need for it.

Regarding lease deposits, we do not charge them anymore. At this industry's inception, landlords required lease deposits as assurance that their tenants would be responsible for removal of the partition. As the industry grew in it's acceptance and as other companies began to appear landlords no longer required the lease deposits to be charged. We have since eliminated the charge of lease deposits.

Our contract clearly states that we need at least 4 to 6 weeks notice in order for us to schedule a removal for a customer. The reason for this is because everyone needs to be out of their apartment the last day of the month (or their lease). We cannot possibly wait for everyone to call 2 days before or a week before they need to have their wall removed. It just cannot be done. In an effort to accommodate our customers fairly, we hire additional staff, rent additional trucks and accumulate additional trash that needs to be disposed of appropriately. In order to handle this additional expense we must charge our customers for this service.

It is never our intention to slight any of our customers. All of our customers that book removals within the alotted time are given first priority.
Comments:3 Replies - Latest reply on 2009-07-04
Posted by Anonymous on 2009-07-04:
I've done my fair share of caulking between the walls.
I never caused permanent damage though.
Posted by madconsumer on 2009-07-04:
could you upload some pictures? I have done a fair amount of remodeling, and I would like to see how it was finished.

was this wall board?

c2o, correct, caulking won't cause permanent damage even if the poster did try to use it.
Posted by Soaring Consumer on 2009-07-04:
To me this looks like a case for small claims court.

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