Sony Electronics Inc Complaint - NO Customer Service - BRAVIA KDL-42V4100
My parents (who are senior citizens) bought the above television as a gift to themselves in 12/08. On 6/13/09 it stopped working and they contacted Sony Customer Service. On 6/17 a serviceman came to their home (complaining of the lengthy Drive and was rude to my mother-who had to take time off from work to meet him) to replace the said-needed part. It did not work. He took their TV back to his repair facility. On 6/19 my mother was told the additional part needed was on back order until 7/10. On 6/24 my mother spoke with Sony and was given a reference number and her case would be reviewed by Tech Review and she would get an answer within 72 hours. On 6/29 she still had heard nothing and called back and was put on hold for 40 minutes. She hung up, spoke with another representative and was told she would receive a call back on her cell phone (as was instructed was the best way to reach her). When she got home, there was a message on her home number (NOT her cell as they were asked to do). The message said they needed another day to get an update for her. On 6/30 she called Tech Review again and was put on hold for over 20 minutes. She hung up and called Customer Service and was told there was still no answer on file and promised someone would call back that day. No one did. On 7/1 she called again and spoke with someone who told her that Sony would be sending her a refurbished unit or pay a "few hunDred dollars more" for a new TV. Her TV was barely six months old! She asked to speak with a manager and was refused several times, he said "like it or not". She was told if she took the refurbished unit, it would take 10 to 14 days on top of the lengthy time she's already been without her original TV. Plus she has had to take time off from work several times to have her TV delivered and serviced.
Why should she have to pay more money to get a new replacement?? If she wanted a refurbished TV, she would have paid less money up front for one.
My mother is 63 years old and is a kind, patient person. This situation has upset her so much, it has affected her physically. She paid good money for this TV, plus a 4 year extended warranty and all she has gotten is a run-around and the TV is only 6 months old! She should be receiving a NEW replacment television.
Sony? Never buy anything of theirs again. Never.