MetroPCS Complaint - Service and equipment
FLORIDA -- I chose Metro because I did not want to get into a contract with other phone companies. I purchased the zte c79 for the feature of being able to play music. The second day I had the phone I had to take it back to the store because it would not charge all the time, only sometimes. I was given a new charger, which is good. But that was not the problem. I still had the problem of charging only sometimes. I called the store I got it from and told them about it and was told that since I had over 60 minutes of use I had to take it to the corporate store clear on the other side of town. Was told to look on my receipt and see that it says I could not bring it back there. Which I read off the receipt that I had 30 days to bring back to the store. However after getting frustrated with getting nowhere with the store I bought it from went to the corporate store. Which by the way has a security guard at the door. After dealing with these people I understand why. I get to the counter explain to the person (which by the way I can hardly understand because of his foreign accent) that I needed to just exchange the phone. He said he had to check out why I wanted to. So he plugs it in and of course it shows charging at that time. I tell him it charges only sometimes. He said he could find no problem with the phone so he would not do an exchange. I have had the phone less than 30 days so I said well then I want my money back. He tells me that I have to take it to the store I bought it from. Then I told him what the person at the store said about not bringing it back there. So basically I was told that since I had more than 60 minutes talk time I could not get a refund or an exchange on a phone that was less than 30 days old. After getting upset I demanded to talk to a supervisor which was with another customer taking their time to get thru the service. Finally get to the supervisor tell him all that I have been thru explain I want my money back or a new phone for exchange and after him playing around with the phone just like the other salesperson did he finally gets me another phone. Then explains to me that the other salesperson was only doing their job. Now I have a replaced phone but can not get the software needed to download onto the computer to transfer music. This phone and company is such a rip off.