Radio Shack Informative - Employee Perspective
I work at a Radioshack and just want to say that some of th stuff on here is rather correct. Except I did see a review saying that a woman purchased a laptop for 700 and the employees pocketed some of her money. Never experienced anything like that.
One thing I want to get off my chest that is frequently experienced. Radioshack is NOT TECH SUPPORT!!!! DO NOT call Radioshack if your computer isn't work, if you can't figure out how to work your GPS or phone or whatever. There is a number on every product for you to call for support. We don't get paid extra to walk you through an install guide. So, have a little respect for us, for once. Yes we're here to serve you in store, but once you're out, you're on your own. That's not just Radioshack, mind you. That's EVERY store you'll ever go to. Buy your stuff, get out, done. The store doesn't care about you anymore. As mean as it may sound, it's true. Get over it and call tech support, deal with the wait.
Unless you get a Radioshack Protection Plan (RSSP) don't bother coming in asking to get something fixed. It'll most likely cost a bundle to get whatever you need repaired without the plan. Go to a real computer store. We are not experts. We never said we were experts on electronics. I work here because the economy is terrible, I work three jobs, all pay minimum wage, and I don't get ahead at all. Whatever. Either way, if we don't know, we don't know. There's a site called Google you should check out before whining to us.
Now for stuff you may like to hear. Sprint is BS. They screw their customers more than any other phone company. And at Radioshack, yeah you'll get a cheaper pricebut Sprint locks us out a lot because they want you to go to a real Sprint store. Our phones ARE cheaper. You'll get the same everything that you would if you went to an AT&T or Sprint store, only much cheaper. So, activate your phones here. That part is true. But do so with ATT. Best rates.
If you're still reading bravo, I doubt many will even see this, I'm typing on the POS system now so I'm venting as well.
-Get Protection Plan
-Don't call us for tech support
-We are not experts, never meant to be
-Employees at RS get crapped on worse than a lot of other retail stores.
They don't care about their employees one lick. The big wigs never worked in retail, they just get out of business school and read statistics and breathe down our necks. But that's part of our job so we do it. But, our job doesn't concern answering your phone calls about how to install Drivers.
Probably more, but done for now.