Delta Airlines Complaint - Don't Lose Anything On A Delta Airlines Flight
My daughter flew on Delta Airlines from NY to Tel Aviv on July 3. She inadvertently left behind on the plane her brand new mobile phone which was in a small case with 3 cards with identification, her Driver's license, a college ID and her debit card. She did not discover this until the next day when she looked for the items. I spoke with a Delta representative and then the supervisor to inquire how to contact the Delta lost and found office at the TA Airport in order to inquire whether the items had been found. I was told that my daughter needs to personally come to the airport in order to fill out a claim. When I explained that it is unreasonable for her to travel over two hours in each direction alone in a foreign country in order to do this without even knowing if the items are there, I was told that this is their policy. I asked why they don't have a phone number for inquiries and was told that they don't have enough personnel to staff the phone lines. I answered that maybe this indicates that they need to hire additional personnel.
At one point, this supervisor told me that my daughter should have been more careful with her personal belongings, which is beside the point. Things do sometimes get lost (ask the airlines--they lose luggage every day!). This same supervisor then told me, when I asked to speak with HER supervisor, that her supervisor is never available to speak with by phone, but will only answer to written correspondence and that she is the highest level supervisor with whom customers are able to speak. In a bizarre act, she then accused me of calling her to bother her with an issue that I had already spoken with her about a week ago.
When I explained that I had never spoken with her and that my daughter had traveled only 2 days ago, she still claimed that I had spoken with her a week ago! I pointed out that obviously there is more than one parent of a Delta passenger who is irate over their ridiculous policy that makes it next to impossible for travelers to recover their lost property.