T-Mobile Complaint - T-Mobile Roaming Meltdown
ALBUQUERQUE, NEW MEXICO -- T-Mobile sent me a letter on June 8, 2009 notifying me that they are canceling my service due to excessive roaming (ends July 7, 2009).
When I called their customer service they told me they are the last cell phone company to punish excessive roaming. They went on to explain that they recently started reviewing past billing cycles to determine who gets the T-Mobile Axe. They do not give a warning to allow you to correct your travel habits. They just shut your phone off after sending you a 30 day notification with no chance for redemption.
I have since reviewed other cell phone policies who DO give you a warning BEFORE cutting you off. For instance: Sprint will warn of the violation. They do not just cut you off as T-Mobile claimed that others were doing this before them.
I am still a shock to me that they did this to a "valued" customer. All my family members and several friends bought into T-Mobile service for the mobile-to-mobile benefits. Now I have been given the T-Boot, therefore I intend to take as many as possible with me (as soon as everybody's contracts end).
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