Best Western Hotels International, Inc. Complaint - Very Easily Please But Very Unhappy!!
I would not recommend this hotel to anyone. It has a lovely reception area and gardens but the room was a major disappointment. Even though I had asked in my comment requests for a lovely room as the trip was a birthday surprise to my 70 year old mother the room was really really dated, small and the wall paper was riped the whole way down the wall. I don't think that all the rooms in the hotel were as bad as this as I noticed one which was being cleaned. The hotel was empty but yet the staff were very uninterested in anything to do with us. We arrived at 23:30 and were told to leave our luggage at the lift whilst we checked in. This was never lifted or any help offered even though the man on recetion was doing nothing else at that time of the night. We also were not told that the breakfast ( cheese, ham and bread) was 10 euros per person extra. This made the room cost about 120 euros per night ! Totally not worth it one little bit. As well this the hotel had a shuttle bus for taking the guests down the big hill to the grotto.
We were only told of this when we were checking out ! As previously said the staff were extremely uninterested in anything to do with us even though no one else seemed to be staying there. The bar area, dining area and gardens were all empty at all times. We stayed there in June 09 !!!