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ComEd Complaint - Terrible Customer Service
Complaint
ComEd has terrible customer service. I have contacted ComEd several times to let them know they've been sending my bill to the wrong address for the past two years. I lost track of what the bill was and before I knew it my cost was 600. When I tried to work out a payment plan they refused. However, they somehow figured out where I lived when it was time to turn services off. I paid the bill in full and had to wait five days for restore of my services. Which I was told miss information that my services will be turned on in an hour. I have no faith in our electric services.
Because ComEd is the only company we can go to for services, customers are miss treated tremendously.
Because ComEd is the only company we can go to for services, customers are miss treated tremendously.
Comments:
Posted by Starlord on 2009-07-06:
If you are truly a customer of Consolidated Edison, you would know it is referred to not as ComEd, but Con Ed. I don't live anywhere, and never have ever lived anywhere that was served by a Con Ed, but even I know that.
Posted by BokiBean on 2009-07-06:
I'm not sure I understand this. They were sending your bill to the wrong address for two years and you didn't let them know?
Posted by KingJames on 2009-07-06:
kathymadcustomer, I hear ya sister. whenever I don't get a bill I don't pay either. I mean why should I pay for services rendered just because some twitter brained incompetent can't get my billing address right?
I do have to vote this (nh) though. you caved too easily, you should have demanded full credit for the mental torture and embarassment you were forced to endure due to their complete and utter ineptness.
I do have to vote this (nh) though. you caved too easily, you should have demanded full credit for the mental torture and embarassment you were forced to endure due to their complete and utter ineptness.
Posted by BokiBean on 2009-07-06:
lol@KJ! :D
Posted by Apple Mac on 2009-07-06:
ComEd is a power company whose area includes Northern Illinois and Chicago. They are a big monopoly whose customer service can be very poor at times. They do a very good job restoring power during outages.
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