JetBlue Complaint - Plane departed 25 minutes before announced departure time
I arrived at JFK 2 1/2 hours prior to scheduled departure time of flight 165 from JFK to Portland, OR. I checked in and made it through the security checkpoints before 630 pm, for a flight scheduled to travel at 800pm. The flight was originally delayed for two reasons: there were thunderstorms and all ground crews, flights were on hold. Additionally, there were 3 announcements made by the Jetblue representative at the gate over the loudspeaker saying that the first mate had not arrived at the airport. On the last announcement, they gave a new time of departure of 945 pm. I approached the Jetblue representative and told him that I was going to go eat a sandwich, and he said that it would be fine, and that he was changing the departure time on the monitor as we spoke. After eating the sandwich I was gone from (850-915)I returned to the gate, and was told that the plane boarded and had departed 25 minutes prior to the departure time that had been announced. They had made an announcement over the loudspeaker, but there was a band playing in the foodcourt (Jet Blue controls the entire gate from the security checkpoint forward, they hired the band), and it was impossible to hear the loudspeaker. There were several people that missed the flight in addition to me. Jetblue said that they deduct $100 for missing the flight, as well as the $40 that I had paid for additional legroom and so the resulting credit was $140 less than my ticket cost. Plus, I had to buy a $600 ticket on Continental to get to the destination early the next morning. (Continental's flight did not depart prior to the announced departure time, and I was able to make that flight.)
Additionally, I went to the JetBlue website to make a complaint, and received an automated response saying that I would have a response from a representative within 48 hours. That was 120 hours ago...