Cingular. Complaint - Fraudulent account
Att&t's fruad department is a joke, and I would not recommend the company to anyone.
A little bit of background:
A few months ago I received a collection notice in the mail from an accredited company, stating an att&t account in my name had been handed over for collections. The shock was indescribable, but when I looked into it, I found I had been the victim of identity theft. (yay...not)
For those of you who have had to go through it, you know the nightmare. Calling the credit companies, contacting the police and filling out a report..etc..etc..etc. I went through all that lovely nonsense only to have att&'s fraud department lose my information. (to specify for those of you who are lucky enough to not have had to deal with it..information means copies of various accounts with addresses and dates, police reports, copies of birth certificates, social security cards and drivers licenses..etc..etc. All of which they do not help you attain.)
After two correspondences, no less. I receive a notice in the mail stating I am responsible for a debt of close to 1,000 dollars in a state that I don't even live..and haven't even visited.
When I contacted the fraud department the person I spoke to (and of course she failed to give her name) was very rude. Treated me like I was a criminal, and would not listen to a thing I had to say..and then she hung up on me.
So after calling them back, and sitting on hold for almost another hour while my phone battery beeped at me continuously. I finally reached Mike. Thank goodness for people who value their jobs!!! He cleared the account after hearing my story, and even tracked down all my lost information which had apparently been entered into their system under the wrong name. (hooray for competency)
After going through all that, I'm relieved to have the dispute taken care of but still offended with the representation. Is that how a company treats loyal customers of almost five years? After all this, I think at my next sign on period I am going to just cancel the account.