StainSafe / WorryNoMore Complaint - 7 Year Platinum Plus Furniture Protection Plan
PALM BEACH GARDENS, FLORIDA -- They will VOID the WARRANTY if you have WEAR AND TEAR!
Bought a couch from Macy's 5 years ago. Since we have young children, was highly recommended to get WorryNoMore furniture protection plan.
Recently, got a covered stain, called WorryNoMore. The technician came, tried to clean but failed. Then WorryNoMore closed the claim. Their excuse: couch has wear and tear, which is considered excluded damage and thus has voided the entire warranty.
So it is only good for new furniture, or one that is in pristine condition except for covered that particular damage. If you happen to get ANY stain that is not covered (felt tip markers, odors, loosening of threads or separation of seams, or any wear and tear) in any unrelated part of the furniture than the stain that is covered, that will instantly void the entire warranty and they will not honor the warranty, even just to remove the covered damage.
This is like saying you visit a doctor regarding headache and a blister, and find out that you have brain tumor. But since you claimed and had the blister, and if the blister treatment isn't covered by the insurance they won't cover you for the cancer.
AVOID AT ALL COSTS. If it only covers for new items your credit card purchase protection plan, if you have it, is much superior and is free. Or if you are confident that you can keep ANY non-covered stains and normal wear and tear at bay for the entire 7 year duration, then may be it may be worth it.