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Westin Complaint - Problems with ordering a Westin mattress and box spring - Heavenly Mattress and Box Spring
Heavenly Mattress and Box Spring - Complaint
I purchased a Westin Heavenly Mattress and Box Spring on the internet. I was given a specific delivery date - 7/6/09 - and assured by a representative of the Westin Store that I would be contacted by the delivery agent on either 7/3 0r
7/4 to establish the time of delivery. The date was selected to coincide with the delivery of a new bed which would be in place on 7/6/09. The new bed -for a guest room with guests expected - is in place but the old bedding was removed by the people who delivered the new bed. No one from Westin contacted me as promised.
As I waited for a delivery which never came, I made several calls to Westin and was at first told nothing specific about the delivery of my mattress
and ultimately told that there was an error. My mattress would be delivered sometime after 7/9/09. After complaining about the new delivery date, about which I had not been informed, I asked where physically my order was and for the name and phone number of the delivery agent. I was told by Westin that such information was not available, would not be made available to me, and that I would eventually be contacted by a delivery agent whose name, phone number and location would remain a secret until that time.
I found this situation to be unprofessional, extremely frustrating and unacceptable and elected to cancel my order. I was then informed that I would be fined twenty percent of the cost of my order: over $300.00. I still decided to cancel and purchase a mattress from a local vendor.
I would strongly advise anyone considering the purchase of a mattress/box spring from Westin to avoid a great deal of potential frustration and consider other available options.
Frank Capellini
7/4 to establish the time of delivery. The date was selected to coincide with the delivery of a new bed which would be in place on 7/6/09. The new bed -for a guest room with guests expected - is in place but the old bedding was removed by the people who delivered the new bed. No one from Westin contacted me as promised.
As I waited for a delivery which never came, I made several calls to Westin and was at first told nothing specific about the delivery of my mattress
and ultimately told that there was an error. My mattress would be delivered sometime after 7/9/09. After complaining about the new delivery date, about which I had not been informed, I asked where physically my order was and for the name and phone number of the delivery agent. I was told by Westin that such information was not available, would not be made available to me, and that I would eventually be contacted by a delivery agent whose name, phone number and location would remain a secret until that time.
I found this situation to be unprofessional, extremely frustrating and unacceptable and elected to cancel my order. I was then informed that I would be fined twenty percent of the cost of my order: over $300.00. I still decided to cancel and purchase a mattress from a local vendor.
I would strongly advise anyone considering the purchase of a mattress/box spring from Westin to avoid a great deal of potential frustration and consider other available options.
Frank Capellini
Comments:
Posted by Soaring Consumer on 2009-07-06:
You should not have to pay that penalty for their incompetence. You have every right to know where your mattress is. You never received the merchandise therefore they have no right to charge you a restocking fee.
Dispute the charges with your credit card company.
Dispute the charges with your credit card company.
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