Alamo Complaint - Lost and Found: It is a joke at Alamo
DALLAS, TEXAS -- Please never, for any reason, leave anything behind inside your rental car at ALAMO. Yesterday, I forgot my brand new cell phone in my rental when I returned it at 9:30 pm. Since it was a local rental, by the time I realized I had forgotten my phone in the car, the place was already closed (around 11:00pm). Today early in the morning (5:30 am), I went to this Dallas Love Field location to try to retrieve my phone. The manager looked up on the computer system and told me that the car was supposed to be waiting in line to be washed and clean. To his and my surprise, the car was already washed and waiting in the lot ready to be picked up by the next customer. We both looked inside of the car and did not find the cell phone. I left with him all my contact information in case the phone was turned in by the employee who washed the car. Guess what: I am still waiting for his call. I have already complained to Corporate Office and they basically can care less about it too. They said that it sounded like I lost my phone somewhere else and was trying to blame Alamo for my misfortunes. What a joke this company is! I would not rent from them anymore.