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Staples Complaint - Services not performed - computer repair
computer repair - Complaint
I drop of my son's computer off at Staples at Almeda Genoa in Houston Texas. They charge me $75.76 for a computer diagnostic check and was told that the hard drive was bad. It was a recent computer, I took it to another computer repair store, and with in minutes the computer was running. And was told nothing was wrong with the hard drive. The computer only needed to be restored. I was not charged for this service. My compliant is Staples has incompetent technicians. I wonder how many other people they scam. I will never recommend Staples to anyone for computer repair. RIP OFF!
Comments:
Posted by madconsumer on 2009-07-06:
i do wonder at this free service you claim to have had. as a computer tech, free services is nothing that is done a lot.
Posted by phoenix33 on 2010-10-31:
As a staples easy tech, I can say that if the diagnostic tools were run correctly and they said the hard drive was bad. It probably was, or was in the process of going out. However it's entirely possible that it wasnt run correctly. My point is don't generalize. The technician that worked on your computer may or may not have been wrong. But that doest mean staples easy tech as a whole is a scam.
Posted by IsabellaBX on 2010-12-01:
i am sorry to say but just because this other technician restored your computer doesn't mean the staples tech was wrong about your hard drive being bad.i never had any experience with staples computer services but from my experiences at other shops i can tell you that sometimes you can restore a computer with a bad hard drive and get it running for a while but once that hard drive goes out you are left with only one option which is to replace it and if you didn't have you files backed up then they are gone for good.now what the staples tech may have told you is that you needed a new hard drive maybe to save you the trouble of paying for a restore now and then later on coming back with the computer and saying your hard drive stopped working and having to pay for a new hard drive and windows installation again.now remember nothing in life is free so if this other technician restored it for free is because he knows that as soon as something else goes wrong with the computer he will be the first one you will think about and then that's how you build customers.
Posted by Habitual Cynic on 2010-12-18:
@phoenix33:
EasyTech NOT a "scam"? Wow, that's rich...let me tell ya, I've worked over 20 years in IT, and was reduced to taking a ET Associate position with these morons. Now, there probably ARE good techs working at some stores...but, CORPORATE absolutely ties their hands behind their backs...do you REALLY consider that piece of junk software known as Norton Tech Tool a GENUINE tool? It's a godforsaken marketing scam! And PC Doctor hardware tools? You're joking, right???
And, umm, if Staples ACTUALLY provided its techs with REAL tools, REAL intelligence, and REAL pay, you might know that using the "fixmbr" command under the Recovery Console in XP/Vista/7, can resolve a lot of no-boot conditions. AND, tools like Everest (now known as AIDA) can query the the drive and the DMI tables to determine any drive issues.
Sorry, phoenix33, Staples' EasyTech game is simple: As a tech, your REAL job is not to fix computers-it's to SELL, SELL, AND SELL SOME MORE...we don't fix-we replace...and the corporate cure-all for computer problems? "Nuke and puke"...yeah, don't bother wasting time making a customer happy and grateful that you saved their system by carefully extracting a virus...It's CRITICAL that you're out there selling TSP's!!!
IsabellaBX:
The OP was not very specific, but here's a thought: the OP mentions "up and running within minutes" and "restored". REAL techs think of "restore" in TWO terms: Staples version (aka NUKE the system)...and Windows "system restore"...of course, this procedure actually requires a bit of brains (and a Windows install DVD-verboten software in the Staples ET world!) A simple driver update can cause registry corruption, resulting in no boot...or program installs can do the same. Windows' "system restore" merely returns the %systemroot directory to its exact state at the time of restore point creation.
Sounds like both of you have been drinking way too much of the Staples Kool-Aid...
EasyTech NOT a "scam"? Wow, that's rich...let me tell ya, I've worked over 20 years in IT, and was reduced to taking a ET Associate position with these morons. Now, there probably ARE good techs working at some stores...but, CORPORATE absolutely ties their hands behind their backs...do you REALLY consider that piece of junk software known as Norton Tech Tool a GENUINE tool? It's a godforsaken marketing scam! And PC Doctor hardware tools? You're joking, right???
And, umm, if Staples ACTUALLY provided its techs with REAL tools, REAL intelligence, and REAL pay, you might know that using the "fixmbr" command under the Recovery Console in XP/Vista/7, can resolve a lot of no-boot conditions. AND, tools like Everest (now known as AIDA) can query the the drive and the DMI tables to determine any drive issues.
Sorry, phoenix33, Staples' EasyTech game is simple: As a tech, your REAL job is not to fix computers-it's to SELL, SELL, AND SELL SOME MORE...we don't fix-we replace...and the corporate cure-all for computer problems? "Nuke and puke"...yeah, don't bother wasting time making a customer happy and grateful that you saved their system by carefully extracting a virus...It's CRITICAL that you're out there selling TSP's!!!
IsabellaBX:
The OP was not very specific, but here's a thought: the OP mentions "up and running within minutes" and "restored". REAL techs think of "restore" in TWO terms: Staples version (aka NUKE the system)...and Windows "system restore"...of course, this procedure actually requires a bit of brains (and a Windows install DVD-verboten software in the Staples ET world!) A simple driver update can cause registry corruption, resulting in no boot...or program installs can do the same. Windows' "system restore" merely returns the %systemroot directory to its exact state at the time of restore point creation.
Sounds like both of you have been drinking way too much of the Staples Kool-Aid...
Posted by PepperElf on 2010-12-19:
you know backing up the HDD might not be a bad idea
in case it goes bad again
in case it goes bad again
Posted by Anonymous on 2012-05-06:
I Can tell you that whether an Easy tech technician is competent/qualified or not is irrelevant. This is my personal experience as a certified tech. The techs are not allowed to use their own tools and the tools that Staples provides are not sufficient. The company always approaches things and forces their employees to think in terms of how to maximize profits.
And yes I say force. As a tech working there, yes I can fix things (Like a windows repair or restore) quickly and painlessly while using my own tools, and doing so would get me fried.
Staples provides no training whatsoever (Except for pushing sales.) The whole staples strategy is to hire people that know a little bit about computers so that the customer will trust them, they're not at all interested in actually hiring qualified repair technicians, only salesmen. A Comptia A certified technician is probably going to be the most qualified technician you'll see working in a Staples (As was my case) and in most stores, there is no one working there that is even that qualified, and the managers are only sales people, there not qualified at all to manage tech work.
Go a little easy on the tech workers, some of them might suck, but realize it's the company that sucks, the employees are just doing their job.
And yes I say force. As a tech working there, yes I can fix things (Like a windows repair or restore) quickly and painlessly while using my own tools, and doing so would get me fried.
Staples provides no training whatsoever (Except for pushing sales.) The whole staples strategy is to hire people that know a little bit about computers so that the customer will trust them, they're not at all interested in actually hiring qualified repair technicians, only salesmen. A Comptia A certified technician is probably going to be the most qualified technician you'll see working in a Staples (As was my case) and in most stores, there is no one working there that is even that qualified, and the managers are only sales people, there not qualified at all to manage tech work.
Go a little easy on the tech workers, some of them might suck, but realize it's the company that sucks, the employees are just doing their job.
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