UMG BuyersEdge - 888-326-7156 IL Complaint - Citizen's Beware
ILLINOIS -- Around December, 2007 I heard a commercial by the late Billy Mays advertising a car polishing kit for $19.95. I ordered the kit by phone using an 800 number. What I thought was a simple order turned out to be a sales pitch and a battery of questions. I answered the best I could, gave my credit card number during the questions with no idea what was coming.
On Jan. 15,08 I received a legitimate charge of $19.95 on my financial statement from Capitol One. I'm negligent about scrutinizing every statement for false charges. I'm at fault for not being more careful. I noticed the same charge for $19.95 appearing on my credit statement. It took 11 payments of $19.95 before my wife questioned the charges. Immediately I called UMG Buyersedge (888)326-7156-IL. I told them briefly what happened and they said they would cancel the continued charges-no explanation given.
I reported these fraudulent charges to Capitol One (11 charges) amounting to $219.45 plus interest. After being referred to four financial departments, I finally ended up with the Fraud Liability Department of Capitol One. They have an early fraud detection program. They gave me credit for 8 out of the 11 charges then soon after rebilled me for the 8 charges and credited me for 5. They told me that they cleared my account. Soon after this they notified me that I was credited twice by UMG Buyersedge and by them. In short, they wanted their money back. I told them that I had no credit account with UMG Buyersedge, no paper trail, nothing; not even an address, just an 800 number. The Capital One representative told me all UMG needed was my credit card number and stated that I was paying a membership fee of $19.95 a month since this was a marketing company. I paid my total debt to Capitol One earlier when I realized they didn't cover the 11 false charges. Now they insisted that UMG was doing something legal. I finally realized that this was a SCAM. I told the Capital One representative that it was still a fraud. He disagreed; a scam, yes; but a fraud, no. Capitol One is still charging me $19.95 at this time for some unknown amount. I assume it's for the 5 credit charges they gave me before I closed my account with them.
So much for Capitol One's $0 Fraud Liability Program. Their justification is in semantics, the difference between the words fraud and scam, and it's all legal.
Meanwhile UMG is supposed to give me credit for one charge of $19.95. They will pocket $219.45 plus interest. I paid them for (an undesired) membership according to the Capitol One representative and all they needed was my credit card number. UMG Buyersedge are taking unfair advantage by trickery of old, gullible people like me (I'm 77 yrs. old) with a razzle dazzle phone activity. If that isn't fraud, what is?
I put a certain amount of trust, which I consider normal, in financial institutions like Capitol One only to find out that they knew this was going on and are still doing business with UMG because the representative told me they approached this company about many complaints. Corruption is ruining America and we are loosing our freedoms. They bite the hand that feeds them. Bad things are happening because they sacrifice principles for money. It doesn’t look good for our children who are victims in this secular amoral society.
P.S. I cut up my credit card and will never buy anything advertised on TV or internet. I will also assume a paranoid attitude for protection.