XM Satellite Radio Complaint - XM Radio is dishonest and deceitful
Attorney General Office June 29, 2009
1220 Main St. Suite 549
Vancouver, WA. 98660-2964
A year ago, I bought a new Hyundai from Vancouver Ford. Nothing was said by the salesman or the finance person (who tries to sell you the extras) about XM radio. But the car had a button marked XM on the radio and that ugly antennae thing on the roof- I asked and was told not to worry, it was a free 3-month trial, no obligation, just tell them at 3-months that you do not want it.
After the 3 months- during which my daughter used the XM one time for about ½ hour- we started to get bills, I called, tried to cancel, was told I had signed up for it and I either paid or they would go to the credit bureaus and sue me.
Last week, we bought a new Toyota Venza- no obvious XM radio antennae that I could see, no XM button on the radio- though the dash and the radio are extremely complicated- but we just got the letter in the mail with the information from XM telling us we had a 3-month trial membership. I tried to cancel by Internet and their site froze each time I entered our ID number (from their letter). I called and called and called back for an hour- I was either transferred to a “customer service” number that never answered, or I was read a script and ignored when I tried to talk, or I was told it was a trial period and I was unable to cancel, or I was told not to worry, no bill would be sent.
I feel the whole approach is deceptive and dishonest, the billing and their attempts to make me pay are dishonest and threatening, their “customer service” is a joke and designed to discourage or prohibit a cancellation.
cc: XM Programming Center and Corporate Headquarters, 1500 Eckington Place NE,
Washington, DC 20002