TCT Property Services Complaint - Do Not Rent From TCT Property Services
MESA -- We rented through TCT Property Services; also known as Great Homes 4 Rent for four years. We were never late on a payment and never had a HOA complaint. They required $1563 in a rental deposit: $785 last month rent, $600 in pet deposits, $178 in cleaning deposit.
We left the rental in above and beyond what a typical renter would leave a property. Painted walls (with what they provided and bought new paint to make sure all the walls looked 100%; even though it flat paint), had a landscaper come in to reshape all the plants and thin out trees, had the carpets cleaned and more.
They refused to give us more than a 30 minute notice for a final walk through. They also refused to let us know what they were marking down for as damage, if any.
When we got our bill we were outrage. They were charging us for replacement of carpet for the entire house! The carpet was in good condition except for 3 medium size stains; since the carpet was 7 years old, we were the 4th tenant on these carpet. We were told they only replace the carpet every 10 YEARS. Yes you are reading the correctly every 10 YEARS. We are responsible for the remaining 4 years.
Then they are charging us for a landscaping fees of $175 because they saw a few weeds inside a plant. These were not weeds it was a vine plant! They installed. They also refused to replace a tree we complained on more than one time due to the roots being broken during a bad monsoon season. There landscaper called them and told them but they said since it was not on the ground it was fine. To dangerous for us to that side of the yard since the tree was sideways and not safe.
When we called them about these charges they said we were LUCKY we were getting $125 back from them.
We also request her pictures and receipts but we still have not received any from them. I told her we had pictures and she said it does not matter because there normal wear and tear standards are higher than what the statutes require.