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Napleton Porsche of Westmont Complaint - Look Elsewhere / Sales Staff Not Trustworthy

Review by mike53222 on 2009-07-07
WESTMONT -- This Dealership sells fine cars but don't be fooled, they'll do anything to make a quick sale even it means going back on their word.

After finding a pre-owned 2006 BMW Z4 on the internet, I drove over 2 1/2 hours to the dealership to negotiate the buy. We could not come to terms initially but I followed up with phone calls to the manager and sales person Rick Schneider. Two days later, I finally brokered an agreed upon price on the vehicle with the sales person and offered to make a deposit via my Visa, he explained that this was not necessary and that he would hold the care til I arrived later that day. He congratulated me and said just drive down to complete the paperwork and payment. When I arrived, Rick informed me that they sold the car to someone else. Words could not describe my shock, anger and disgust. We had a good faith verbal agreement on the sale only hours prior and he assured me the car would be on hold waiting for me. Apparently, another buyer came in after I had called and they wanted to make a quick sale without any thought of even contacting me.

Over the course of 3 days I worked with this dealership to try and broker a deal. I made 3 offers over 3 days and the final offer was accepted. Initially, negotiations were fine, but in the end when they give you their word - trust me, it means absolutely nothing. You think may be negotiating with reputable people but beware, you're not. After complaining to the sales manager, he just backed up his sales person and sent me on my way.

I would NEVER recommend doing business with this dealership. Look elsewhere, better to deal with a salesperson and staff you can trust. You won't find that Napleton Porsche.
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