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Julias Bra Shop Complaint - If only I'd read the other complaints before ordering
Complaint
Well, I'm normally careful about shopping on the internet, but I was so happy about the wide selection of bras on juliasbrashop.com, that I didn't give caution much thought. I wish I'd have known about customer reviews of such sites on line, but I didn't. After the whole odd Paypal experience, I got an iffy feeling and decided to check out the legitimacy of the site on line. After reading others' reviews, I was a bit worried about the company, but hopeful for a good experience. Julia's bra shop claims to ship orders within 7-10 business days of the order. 9 business days after I placed my order, they notified me that my order would be late. I would be neutral, since they initiated the contact and they did so before the items would be late. However, in their email to me, they didn't say how late my order would be. When I called the customer service number, somebody answered, and gave me a timeframe for when my order would be shipped. They stuck to their word. My order arrived only a week late. I would still be neutral here. (Impressed after some of the reviews I read). Unfortunately, when I opened the box, one of the bras I ordered was totally missing. I have called customer service four times and they have not answered, but I get a message saying "mailbox is full." They have also not replied to my email, (but then again, their website states that they only respond to website if the email needs a reply.) So, I guess that means they only reply if they feel like it. Hopefully you looked for reviews online before ordering. Trust us. Don't put yourself through the hassle of dealing with this company. Yes, their prices are good and they have a wide selection of sizes, but that doesn't help when you don't receive your items anyway. Shop around for your size and spend a bit more. Good luck.
Comments:
Posted by BokiBean on 2009-07-07:
I'm getting the impression that Julia's is actually a one-person online "business" that takes orders, then actually gets the goods from another source...long delays, poor phone management, customer service etc.
Posted by C2O on 2009-07-07:
Julias is sure beneficial in helping me see my goal of a braless society though.
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