Sprint PCS Complaint - Data Charges.........Never used data!!!!!!
I have been a Sprint customer for 10+yrs and have never had a problem until recently. I added 2 lines to my existng account in Dec. of 2008. 2wks before Xmas to be exact. Upgraded to everything family messaging. One a gift for my son. Phone was in the box in my dresser drawer not being used. Happened to get online to check my account & noticed that ph # was being charged data charges. Called Sprint explained situation to them basically told me I was lying but eventually removed charges.
In May of 2009 I reduced my minutes from 3000 to 1500 shared. Got my bill for last month & I am being charged $50.00 in data for the 3 phs. I was stunned!!! Went on line to check this upcoming bill & again am being charged for data. Called customer service was told they are showing that I have used Vision data and that they have proof of this. I asked how could this be when I have done nothing different with my ph. in regards to sending or receiving pics. have never accesed the internet b/c I do not have that for my plan.
Basically called me a liar & told me there was nothing he could do, asked to talk to a supervisor. Was put on hold for 25min or longer. Supervisor basically said the same to me. I explained to him that I have been a loyal cust for 10+yrs & if I had made these data charges I would gladly pay for them as I did a few years ago but since I did not I feel that I shouln't have to pay for them. Said there was nothing he could do for me that I had to go to a Sprint store & have them run a diagnostic test on phones & if it comes back that phs. are at fault not us then store has to call them & the will credit my account. I then said it seems awful strange & fishy to me that as soon as I lowered my minutes so I could lower my payment that all of a sudden I am being charged for data usage to bring it right back up to the same payment amount as I HAD WITH 3000 min.
Oh& the data charges for this month has went up $3.50 overnite while we were sleeping but they have proof that we are using vision data.
If this problem doesn't get resolved, as soon as my contract is up I will go with another carrier.
Also buyer beware if the salesman tells you if you go with the everything messaging plan & you can send & receive pic mail don't believe him you can but.... only certain pics. can't send them unless you save them into media then send. if you don't you get charged!!!
so.... if your thinking about going with Srint DON'T!!!!!!!!!!!