Lumber Liquidators, Clayton Delaware Complaint - Laminate and Engineered flooring from Lumber Liquidators
CLAYTON,, DELAWARE -- We purchased a laminate floor from Lumber Liquidators and had their installers come to install it. The installers came and said they were unable to install the flooring since it was defective and it had to be returned to the store. They recommended a more costly but in their opinion better one, a Schon engineered floor. We returned the first floor. When we picked up the Schon floor we noticed that the boxes looked beat. We asked the manager to come out and look. He looked quickly and said they were OK, they came from another store. When we got home we opened one box and found the flooring was very curved. We called the store. They said the floor had to acclimate. We waited 5 days and it never changed. The ends curl up about 3". We spoke to their installer who said that we should return it. He felt it was defective. When we called the store, they said that this Schon floor was not longer available and we would have to pick out another floor. If we returned it without choosing a 3rd floor, we would have to pay a 20% restocking fee.
How can a store restock defective flooring???? This is outrageous. They owe us an apology for selling us TWO defective floors!