Best Buy Complaint - The disappearing Reappearing Disappearing Service Plan
INDIANAPOLIS, INDIANA -- I purchaed an 52 inch LG Plasma TV from Best by on the Southside of Indianapolis. At the time of the purchase they offered an service plan that would cover any perpair/replace the TV past the warranty period.
At the time I didn't know if I wanted to buy it at that time. The salesmen informed me that I had up to 30 days to come back and purchase the plan.
After thinking about it for a day or 2 we decided that after spending almost 3000.00 on the TV the plan look like a good idea. So I went back and purchased a wall mount and the perferred plan.
That was in 1/14/07. Well in June of 2009 the TV just stopped working. I called Bestbuy to have it serviced. The said sibce the TV was too large to bring in they would send a Geek Squad member out to service it. When I asked how much that would cost, the laady at Bestbuy said "There will be no cost, you have a service plan until 1/14/2001.
The tech showed up a few days later and said that he would need to order that parts and would be back on July the 7th. He left me a receipt that shows the cost and under the proces it stated covered under service plan.
On July the 7th the tech arrived and replaced the parts but the TV still did not work. He told me that the plasma unit was bad and they would replace the TV.
Thats when my service plan disappeared. I was informed that he could not find my plan. I called Bestbuy 1-800 mumbert and the representative informed me again that I had a service plan. I call the tech back and he stated unless I could show him the original receipt he wasn't going to honor it and hung up.
I once again called Bestbuy 1-800 number and was once again assured that I had a plan. She asked me to wait uwhile she took care of the problem.
Next thing I know I was transferred to BestBuy copr. consumer relation division wher he stated that yes the system shows I had the plan but he was unable to located the date I purchased it.
He then said he would call the Geek Squad and get it taken care of. After an hour on hold he came back and said that Geek Squad said my plan was invalid and they would not replace the TV.
The representative said all that he could do was log a complaint and send an email to them.
I find it hard to believe that I had a plan when only parts needed replaced but it disappeared when they had to replace the TV.
loyal BestBuy customer unbtil now. I have cancled by credit card and will never shop there again.