DirectBuy Austin Complaint - Review
AUSTIN, TX -- I placed and paid for a $1485 order in March. In April, I was notified that delivery had been postponed until May 19. It is now July, I have not received my order, nor have I had any further communication from DirectBuy. DirectBuy does not respond to my email or phone inquiries. You can not reach a real person by phone, but their phone system indicates that they check messages everyday. Maybe so, but they don't return calls! This is not the first difficulty I have had with Direct Buy. I tried to order a sofa in one of their catalogs. They never got the leather samples from the company that I needed to see. They would not respond to my inquiries about that, and I made repeated 140 mile trips trying to get that taken care of. I finally gave up and bought elsewhere. It is hard to get help in the store because the employees are usually too busy trying to recruit new customers or visiting among themselves. You might be able to save some money on some items in the store, but it is like looking for a needle in a haystack and way too much trouble for the amount you can save. When I see potential new members in the store getting the sales pitch, it turns my stomach. I want to scream, "grab your money and run!"