Wells Fargo & Company Complaint - HORRIBLE refinance attempt-4 months and waiting!
WAUSAU, WISCONSIN -- With credit scores in the mid 700's-my husband and I applied for a refinance from Citi to Wells Fargo in mid March 2009. Instead of being referred to our local branch in northern Wisconsin, we were sent to a location 1 1/2 hours away. After being given a list of everything we needed to apply, and willfully submitting all of it via fax, we assumed we were off to the races. And so we were....just not the kind we expected. A couple weeks went by when I called "Amanda" and asked if we were approved. "You're in the stages right now, things look good" she would say. We went through this until May 20th when she finally called and said we were approved and an appraiser would be contacting us. Keep in mind that my divorce decree and his child support order was "lost" twice. We were also told it would look good if we opened a WF credit card (which I thought sounded fishy...). I agreed to do it, and "Amanda" said she'd call the next day...She never did. Called her the next week, said things are still moving along and wondered if the appraiser ever called us. Told her no-I called every appraiser in town and no one was more than four weeks out. Of course we have no idea who the appraiser is, nor can WF tell us. Then we got a call two weeks ago out of the blue from "Jen", Amanda's manager. She said WF needs my husband's divorce decree and my child support order. Not only have decree's and child support orders been provided twice, but my husband has never been divorced, and I don't pay child support! After a heated phone call, she apologized and said she's email underwriting. She also said she needed copies of our driver's licenses so she could request the appraisal. Funny...we were told to wait for the appraiser to call 6 weeks ago. I gave them two more weeks to produce this 4.5% fixed 30 year mortgage (which I have no documentation to make sure it even exists). It's been 4 months, and "Jen" says WF is so backed up they've stopped taking applications. I'm angry that they are allowed to play with people's lives like this. I could have refinanced with someone else back when the rates were lower, and could have saved us hundreds of dollars per month. By the way---still no call from an appraiser.