Time Warner Complaint - Horrible service
ARLINGTON, TEXAS -- We have had nothing but trouble with Time Warner since day one but the last six months were ridiculous! Cable, internet, phone ALWAYS down. When we call to report problems, we always have to wait and then get transferred several times and things never get resolved. We finally switched companies after we could take no more. We first had a problem with our bill. I had paid it monthly on the internet forever and then one month it had locked me out. We tried numerous times to change passwords and get help and my bill became late. We finally spoke to someone who helped us get back online and paid the bill. After that, they called constantly month after month threatening because we were behind. We finally had to get copies of the past 12 months of our bill being debited from our bank to get it straightend out. Soon after that, our internet was out for about 10 days, which resulted in no land line and our picture was all scrambled and some channels were out for about a week. The help desk had us bring the controller to the facility to replace it but that didn't solve the issue so they told us to bring in the modem cable only to be told that they needed to send a technician out and the first available was four days later. While in the facility, a representative asked us what was going on and after explaining the situation, he promised that someone would call within 24 hours to resolve everything and that we would receive credit for all of the lost service. Of course no one ever called and after two service calls several days later, everything was fixed but still would mess up once or twice a week and then come back on. I finally decided to change companies and when I called to cancel Time Warner I was told I would be charged for service until equipment was turned in and the first available time for them to pick it up was in THREE weeks... whatever... so we drove the equipment to the Arlington facility the next day and turned everything in. At that time we were told that we would receive a final bill in approximately six weeks. After about that time I still hadn't received a bill but they began calling my husband's cell phone constantly. He would stay on the line to be connected but would always end up getting disconnected. We tried to pay online but our account was closed. A few days later on June 29th I received a final bill for $54.30. I wrote a check that day and took it to the post office and it was postmarked June 29th, the SAME day I got the bill. A week later, I received a bill from a COLLECTION agency saying we had been turned in, long after Time Warner had cashed my check.... ARE YOU KIDDING ME? I was so mad I couldn't see straight. Hsd to spend another half hour of my time straightening that out. After the horrible service and the empty promises of credit we were supposed to receive for no service, they have the nerve to turn us in to a collection agency. I will NEVER do business with them again and will tell everyone I know about my horrible experience. The funny thing is everyone I mention it to, already knows and has or plans on switching...
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