Leap Wireless International D/O/B: Cricket Complaint - Worst Customer Service And No Accountability To Their Customers
SAN DIEGO, CALIFORNIA -- I ordered 3 Broadband modems for my family on June 30th and paid for the overnight shipping due to my family going on vacation and needing the modems. Boy...they were quick in debiting 300.00 from the account. However, problem was that 2nd of July rolled by and no modems. I decided to call Cricket and found out via one of the reps that due to a system malfunction the order was kicked out and modems never went through. I requested a refunded to only be informed by 12 different reps within the time span of July 2nd to the 8th, that if I wanted my money back I would have to dispute them and there is no guarantees that the funds would be refunded.
I decided to contact their Corporate Headquarters at:
Leap Wireless International
10307 Pacific Center Court
San Diego, CA 92121
Escalation Unit: 858.882.6000
So guess what happened? Not a thing......
So I have hence reported this to:
Better Business Bureau
Office of the Consumer Advocate
I am saying this to say
This is a disreputable company, who not only have horrendous Customer Service, but have no accountability for their actions.
If you have been taken, contact all the agencies you must.
I will keep you informed as to the outcome of all this.
FIGHT FOR YOUR RIGHTS.