Nikon Complaint - Buyer Beware!!!
I received a Nikon Coolpix camera for Christmas and found it to be pretty user friendly and took good pictures. I did however have a problem with the camera (battery not holding charge, camera taking blurry pics, and randomly snapping pics) after a few months but was not concerned because it was covered by a year manufacture warranty. I called Nikon and got less than helpful service from the customer service dept. They did ask that I send the camera in to be looked at and probably would need repair. Then about a week later I received an email informing me that my repairs would not be covered by my warranty and my warranty as far as they were concerned was void. I was quite upset since I had only had the camera a few months and not done any damage to the camera. I again spoke with a different customer service representative who was quite short with me and said the repair dept reported that the camera needed repair but due to the external damage to the camera my warranty was completely void. I asked what damage the camera had since I did not send a camera with any damage. His reply was that there were minor scratches observed on the exterior of the camera. I explained that I have a 1 year old daughter and take lots of pictures and the camera had normal wear from being in and out of my purse but no major damage to it. He informed me that only cameras that remain in “mint condition” absolutely no scratches or any kind of wear are covered under the warranty. Nikon puts unrealistic limitations on their warranty as a way of not upholding their warranty and forcing the customer to pay for repairs. I am not fixing the camera and will go back to a Canon!!!!!