Air Canada Complaint - Air Canada is out to get your money
I would like to report some poor personal experiences with Air Canada ground crew at the Pearson (Toronto) Airport. I was traveling from Hong Kong to Toronto and returning on June 13, 2009 on AC015. The check-in process was rather slow that morning as the ground crews insisted everyone one to weight-in their luggage before check-in. The crews tried very hard to slap a fine for luggage with slightest excess in weight as they suggested it was according to the management strict instruction. As they cannot find my luggage being over-weighted, the lady suggested one piece of my luggage being over-sized, a few inches above 62 inches according to the guidelines. I explained to her that it was the same luggage I bought in from Hong Kong as it was my returning flight. I have also used the same piece many times in the past with AC (over 5-6 times round-trip at least) and no one ever mentioned the same situation. She bought in the ground manager, a young lady with hot temper. She was talking to her cell-phone all the time while she was with me and from what I overheard it sounded like some problems at home with kids. She claimed one time it was it was a new rule and later it was an old rule from the past but never enforced. She also suggested allowing the over-sized luggage came on board was the fault with the ground crews at Hong Kong and they are not doing their job. She then threaten that either I pay the fine (Cad$100) or not getting on the flight before slipped away soon. I have to pay as I have my schedule to meet at home. Bring your personal problem to work, not admitting your own fault while threatening a client is definitely the worst experience I have with any airline. I hope I can get a view from your management soon before I bring it to other consumer agencies. Thanks for the attention.