Bosch Complaint - Bosch Oven - Bad
I have had a Bosch electric convection oven for 2 years. I have had a series of problems with the electronic controls. The latest - I used the self clean feature for only the second time. The oven door would not unlock. Per instructions of the manual and telephone call with the company, I disconnected the circuit, to no avail. Obviously since they have this ready advice, the oven door lock malfunction must be common. So now, 2 years into this high-end product, I have to have a service call to fix what should be a routine feature, at a cost of $100 for the service call, plus whatever parts are needed. If you consider a Bosch oven, add in several hundred dollars to the price since this is what you will pay for service and see if it is still worth it. The company was rude on the phone, only repeating that this is no longer in warranty. I do not disagree, but I still think that it is reasonable to expect this $750 product to function for several years.
Plus, I will now no longer ever use the self clean function again, so as not to risk an expensive repair, so I paid a lot for a product that does not have a function that was one of the reasons I bought it.