La kiva hotel Complaint - Thiefs

Review by drvonpetra on 2009-07-09
AMARILLO, TEXAS -- I recently stayed at the La Kiva hotel in amarillo, Texas. it was just an average stay in a hotel. upon leaving I left a small bag containing a portable hard drive and nintendo dsi game system. I noticed it almost immediately upon leaving and promptly informed them to its exact where-a-bouts in the room, not expecting any problems. however upon calling I was put off several times before actually speaking to someone about the missing bag the next day. I was told that the bag was not there and that I was basically out of luck. they had asked the maid on duty who said that the bag must have accidentally been thrown out with the trash. they have very rude and nasty about the entire situation. I would recommend that no one stay there under any circumstances.
Comments:18 Replies - Latest reply on 2009-07-09
Posted by Suusan B. on 2009-07-09:
I would recommend that you keep better track of your belongings. There is a sign on the inside of almost every hotel/motel in the world stating that they are not responsible for belongings left in the room.
Posted by Jennifer on 2009-07-09:
Were they rude and nasty or were you just not happy with their response? That's too bad that you lost those items; I wouldn't be happy about it either, but really, whose fault is it that they were left there? I understand your frustration, but I don't think you have much choice here than to take Suusan B.'s advice and next time keep track of your stuff.
Posted by Anonymous on 2009-07-09:
"I noticed it almost immediately upon leaving..." So why didn't you return to retrieve the items? Or was 'almost' really hours/days later?
Posted by Jennifer on 2009-07-09:
Good point, PassingBy.
Posted by drvonpetra on 2009-07-09:
i suposse that no one else has made the mistake of leaving something behind in a hotel room? was in town for a family emergency and things were hectic. i guess that if you mistakingly leave your house unlocked that someone has the right to rob you? thats why this country is in the state that its in because of the blase additude that people have towards victims of these and other situations. my bag was stolen and that should be accounted for.
Posted by BokiBean on 2009-07-09:
Its just hard luck. I left a bag of needlework in a motel one time and they mailed it back to me! I was completely shocked.

I expected the opposite of what you expected..I just figured they would throw it out, but felt compelled to call about it anyway.

One thing I guarantee you..your game system didn't end up in the trash.
Posted by Eloise on 2009-07-09:
1. Your bag was not stolen, you left it in an unsecured hotel room.
2. They did speak to the maid and checked Lost & Found, it wasn't there.
3. The reason that the United States isn't because of our lack of empathy, but rather feeling like they are above any one else. And the expectation that they should be treated thus.
4 Your review was written with total disregard for punctuation and writing style. A second grader knows you capitalize the first word in a sentance.
Posted by Pepper on 2009-07-09:
passingby - very good point.

the OP wrote it to sound like they notified the place just minutes after she/he left, but... if you notice something THAT soon, you just go back and get it.

it sounds more like "immediately upon leaving" was perhaps at an airport or something like that.

and by then.... someone else could have checked into the room.

and i've left stuff behind too. I once left my military records & medical records in a hotel. i drove back within 2 hours. The room was already re-let but they gave me the records. (the new residents had only reserved the room and hadn't moved in yet).

anyway the moral of the story is this...

if you care about your possessions do NOT depend on the kindness of others.

People aren't perfect. Expensive electronics are temptations. And as much as you complain... it's human nature and there's not much you can do when you leave expensive stuff lying around unsecured
Posted by BokiBean on 2009-07-09:
I disagree with that, Eloise. Its probably that the stuff was stolen, and just because he had checked out doesn't mean it was fair game..and not stolen goods if someone took it.

If you leave your car unlocked, and someone steals the CD's, they're still stealing.

Now there's the possibility, I suppose that the stuff is misplaced, or lost..but I don't think we could ever say it was NOT stolen.
Posted by Pepper on 2009-07-09:
and i'll repost to make this clear.

As angry as you are, it does not mean the hotel is staffed by thieves.

You have no idea who stole the bag. Another resident could have moved in, saw your gear & could have left with it.

If that happened, the new residents can simply claim "It's mine!" The hotel cannot legally take the items away or force them to prove it.

I would suggest filing a police report. But since you left the items behind there might not be much they can do.

As for leaving your house unlocked - try doing that. The insurance company will love not having to pay you for the losses.

Yeah, the insurance co won't have to pay you anything if you get robbed, but left your residence unlocked. Nice try tho.
Posted by Eloise on 2009-07-09:
Boki, by no means am I condoning stealing. That was not even the issue. My point is that they took no care of their possesions.
Posted by Nohandle on 2009-07-09:
I've gotten so I check and double check before I ever leave a motel/hotel room. Twice in the past I've left something behind. Once it was turned in and the other time it wasn't. Most times it has to do with housekeeping. Other times I guess someone else wanted it after it was turned in. Thanks for the reminder for those who don't do that double check.
Posted by Eloise on 2009-07-09:
Boki, by no means am I condoning stealing. That was not even the issue. My point is that they took no care of their possesions. Not all hotel maids are theifs and I think more people needs to realize that.
Posted by Pepper on 2009-07-09:
Boki - yeah stealing is wrong, but... since he left it unattended he has no proof of WHO took it, just assumptions.

sure he's angry but "being angry" doesn't magically mean the staff were the thieves or that they should be responsible for his inattentiveness to his belongings

maybe they took it
but maybe a new resident did too

but being angry and blaming the staff for it won't magically make them guilty.
Posted by jktshff1 on 2009-07-09:
I stay in hotels 200+ day's a year. I have a routine I go thru when I arrive and when I leave. My wife notices my routine when she happens to go with me. Calls it "my system". Keeps me from leaving anything behind.
Posted by BokiBean on 2009-07-09:
I agree totally..but you just can't say that it wasn't stolen as an absolute.

I'm a little cynical about hotel maids, I dunno why really...I've never met one that I didn't like, and make sure to tip, so never any problems. But somewhere in the back of my mind I think that "some" of them see anything left behind as a job perk.

Good lord, jkt..I didn't know you traveled that much. That would wear me out.
Posted by BokiBean on 2009-07-09:
And I agree with everyone who says that you have to be proactive..check, check and double check before you leave your room. But I don't blame the OP for being angry about it. He might even be a little angry at himself.
Posted by drvonpetra on 2009-07-09:
by no means am i saying that all or even most hotel maids are thieves. quite the opposite. i myself have worked in a hotel and know that most are honest hard working individuals. i am only speaking on my situation. there was no time for the next guest to have even been in the room. im not even accusing anyone specifically, all im saying is that i know that my bag was left in the room and within the hour it was gone. i just wanted some type of cooperation and respect from the hotel management and staff. i realize that it was my error leaving it behind but i had just left a funeral and wasnt at my best and regardless there should be some respect still for other peoples property. it has gotten way out of control. i dont know who stole it but i know that shifting the blame on to myself is not the answer. i realize what i should have done differemtly, do they?

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