RESCUECOM Complaint - Billed 3x over actual quote

Review by triple billed on 2009-07-09
My husband and I received a quote to fix our computers over the phone from RescueCom. When our Bank Account was shown to us, RescueCom had billed us the same amount 3 times. When I called in the first time, a gentleman looked up my information and told me one of the tickets weren't closed properly and I was billed a second time by mistake. He stated that the third charge was a bank error and should of not been a charge but a pre=authorization. After speaking to my bank, I was told it was a charge and RescueCom was at fault. When calling in a second time, Customer Service told me they would replace one charge due to their error. I was then given the reason that since the tech helped us with 3 computers that the second charge was for that. I guess it depends on who you speak with when you get your quote and who does billing with this company. If you use RescueCom for tech support, which I encourage you not to do, keep an eye on your checking account because you will be paying at least twice the amount they quote you!
Comments:1 Replies - Latest reply on 2009-07-09
Posted by Anonymous on 2009-07-09:
Next time you pay for service online use a credit card. Debit charges are hard to recover.

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