David's Bridal Complaint - Ripped off by David's Bridal
Bought my wedding dress here in a size 4 because the "specialist" said I needed a size four. The actually dress available to try on was a size 8 and she was sure I needed a size 4. When I received the dress, it was too big and I had to have it altered. I could've fit a size 2 perfect without any alterations but Sal (the assistant manager) said it'd be too small. Plus, I didn't have a lot of time to wait for the order to try and see. (I know I would've fit a size 2 perfect because I also bought a red gown there in a size 2 and it fit like a glove. I'm sure the wedding gown in a size 2 would've fit without any alterations).
So, I decided to let them alter it.
I had several alterations done, including 10 french bustles, the hem, taking in of the neckline, and taking in of the bodice.
Long story short, took my dress to NY to be wed and 2 days before the wedding day, I realized the bodice was too big. I wore the dress for pre-wedding photos and it kept falling off.
I took it to a taIlor who said the bodice was never altered. I had two tailors confirm that work was never done to the bodice at all.
In a hurry to have it fit me for my big day, I had them alter it for $100 overnight. And I called David's Bridal immediately, who gave me a run around by passing me off to several people.
I spoke with a girl named Sandra who was going to have her alterations manager call me. She never called. I called again and spoke with another sales associate who said I needed to talk to the alterations manager but she wasn't there that day. I call a third time and finally get to speak with the alterations manager. She wants me to bring the dress in. I don't see why but she insists. I bring the dress in, speak with her, she gets Sal (the stores' assistant manager) and he tells me I have to talk to Linda. Linda investigates and we call back and forth.
Final conclusion: I signed the receipt when I picked up the dress so they are not liable.
I paid $85 for alterations they never did.
If they did the work and it was still big on me, I understand. At least they did the work.
However, they did not and ripped me off $85.
I will NEVER buy anything else from them ever. And I will make sure to tell any new bride-to-be's or anyone even thinking of shopping there, to stay away.
I read a lot of bad reviews about David's Bridal. I should've been wary.
If you must shop there, please BE VERY CAREFUL and DOUBLE CHECK EVERYTHING BEFORE YOU GIVE THEM YOUR MONEY AND LEAVE THE STORE.