LINGO Informative - Lingo Customer Service
I had Lingo VoIP service for more than 18 months (over the year!) and was happy with the phone service and calling features. However, the things started going bad when I tried to switch to another VoIP provider. After submitting LNP papers, my phone number got never released to new VoIP service provider from Lingo. This caused many incoming calls to my phone never reached to me. Specially, Lingo customers calling me never reach me or my voicemail. I complained this both ends, asked to work this out between the VoIP. Apparently, Lingo never handled it correctly. When I called the customer service, every time I had to hold for 20-30 minutes to speak to a person. Then I got frustrated with everything and decided to go back to Lingo since I was earlier them with no issues. So now I wanted to make sure my phone number is transferred back to Lingo which new VoIP claimed they already had. I called Lingo customer service again explained everything but they screwed up again. They issued me a new phone number still hold my old number. I got very frustrated with the process and people; even I got local Lingo representative who didn’t help much and didn’t respond to my voicemails. Finally, I decided to close my Lingo account hoping my new VoIP had my phone number transferred with them. I am happy with my new service and seem everything is working fine now.
The problem was they couldn’t even keep their customer they had. They keep sending emails about issues but not sure if anyone read them when you reply on them. I never got response from them. I wish their customer service is knowledgeable enough about the process of transferring phone numbers and able to check what is wrong with it.