Toshiba Amer Info Systems Inc Informative - Toshiba VP Says Just suck it up, and BE HAPPY
Do not depend on Toshiba to repair your products correctly or them to be concerned about how their inablity to repair your product correctly impacts you the consumer.
The day I received My laptop back from the Toshiba repair depot I found that they had not correctly repaired the unit. This was the Thursday before the Fourth of July weekend. I was told that I was being sent a box to return the unit to the repair depot they were unconserned about the fact that they had not repaired the unit in the first place.
I talked with a case mangager at Toshiba who ensured Me that she would send Me a box for next day are return of the unit. I was to receive this box on Monday. I received this box on Tuesday. This box was for 2day Air to return the unit. I could has sent the unit by priority Mail and had the unit in the hands of the Depot The next day. That is I could have Mailed it on Monday and it would have been in their hands on Tuesday using priority Mail Through the post office. Here it is Thursday and My computer will not be in the depot until Friday.
The only response I get out of Toshiba about their inablity to repair it in the first place is we are sorry we will fix the unit and you will have it back in seven to ten days. No explanation as to why it was not repaired correctly in the first place, no sence of urgancy. We understand you are fustrated but that is allright we will fix your computer. Just sit back and wait. Accept that we didn't fix it right to begain with we will fix it again. Never mind the fact that you have been without your computer for a week while we repaired it the first time.
Sit back and be happy that we will fix it. If it comes back to you repaired incorrectly there is a thirty day warranty on the repair just send it back in and we will fix it again BE HAPPY. After all we have your money and there is nothing you can do about it. Be Happy. We have all the power there is nothing you can do no one you can talk to. Accept it and BE HAPPY.
Attempting to get some sort of satisfaction I called the Toshiba Corporation Customer Relations Department where a George Mendez Called Me back. Mr. Mendez said he was the VP of customer relations and that I should just sit back and be happy accept that your computer was not repaired correctly and we are repairing it again. We are not interested in finding out why it was not repaired correctly. You are powerless as I am just going to tell you what you have been told before. We will fix your computer when we get ready it's to bad that you are without it. Accept the fact that there is nothing you can do about it. Accept that you are powerless.
I will not purchase another Toshiba product and I will not advice anyone else to by a Toshiba product. Not because the products are bad per se but because the company is totally unconcerned with your satisfaction with it's product. They could careless about their failure to do repairs correctly or the impact that their failure has on you or your life. Your satisfaction with their service after the sale does not matter to them. They have your money and they are happy.
The Toshiba philosophy appears to be. We are happy we have your money. So just sit back suck it up and BE HAPPY after all there is nothing you can do about it and nothing we will do about it. So just accept and BE HAPPY.
I would also note that you cannot find an email address to their corpate consumer relations department any where on their website.
So if you have any issues with your Toshiba product send it in for repair, Then just sit back accept that they could care less and SUCK IT UP, AND BE HAPPY. AFTER ALL FOR TOSHIBA IT IS MIND OVER MATTER. THEY DON'T MIND AND YOU AND I DON'T MATTER.