JP Chevy Complaint - Help that wasn't helpful.

Review by twest on 2009-07-09
PERU, ILLINOIS -- We brought our 2005 Nissan in for repair. They were very helpful and resolved the problem quickly. However the same problem happened again two weeks later – their repair work needed a “redo”. When they were contacted to do the rework or to give us a refund they did not do either. Since we were “out of towners” they said “it was no longer their problem”.

I would encourage you to take your repair work somewhere else.

Also, it does call into question the organizations level of integrity. So, you may even want to rethink any business with them. I assume when things go their way, no problem, when they are faced with a loss, you lose.
Comments:2 Replies - Latest reply on 2009-07-09
Posted by Jennifer on 2009-07-09:
Do you have the repair invoice? There should be something on their about guaranteeing their work.
Posted by MundoCaniDog on 2009-07-09:
If it took two weeks for the problem to happen again, how do you know you didn't do something to cause the problem (again)?

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