Safeway Inc. Complaint - Unsafe and lacks any customer service
SAN JOSE, CALIFORNIA -- I am 8 mos pregnant & was shopping at this location when I slipped & fell right in front of the check out lines. When I was on the floor I felt water dripping on my head, I looked up to find an HVAC vent dripping water onto the floor. The store had several yellow cones off to the side (pushed up to the end cap). Obviously those weren't properly placed nor did they have a bucket to capture the water that was landing and splattering across the floor (then dragged by carts).
Needless to say, not a soul bothered to help me get up nor attended to the situation. Absolutely, no satisfaction from the employees on shift (6PM on a Thurs). I made several attempted to reach the Store Manager, to make him aware of what happened. When calling the store, several times the phone was never answered or I was hung up on or provided misinformation etc... Finally I spoke to a very nice Asst Manager & she assured me that her manager was on vacation (something that everyone previously neglected to tell me). She took down all my information and assured me he would call me upon his return (dates provided).
Of course, I never heard from the manager until I sent an unfavorable review to Safeway's customer service. I asked that no one from the actual location contact me and they disregarded that request & made the store manager contact me.(The store manager lacked comprehension skills and is certainly a liability to the company. I can see why this location has unfavorable reviews on many opinion websites.)
He initiated the call by addressing me by the wrong first name. He was unable to identify if the HVAC unit had been repaired, he "imagines it's been fixed but, not sure". I just wanted assurance that this won't happen to anyone else and he was unable to confirm that. He went on to tell me that not all his employees are trained on the "new" phone system hence my difficulty reaching him. His mono toned "uh yeah" leads me to believe he has no comprehension of what potentially could have happened to myself (& unborn child). I wasn't looking to sue or make anyone's life difficult...I just wanted to make sure this wasn't blatant negligence, rather just a mistake that won't happen again. If this guy is running the show, I can guarantee this will happen again & Safeway will be paying a lot to someone legitimate or an opportunist. Either way, maybe Safeway will get the point and provide safer conditions and certainly have better individuals communicating with their customers.