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Neiman Marcus Complaint - Neiman Marcus Sales Promotions - Gift Card Promotion
Gift Card Promotion - Complaint
My situation involves a Neiman Marcus promotion.
In early 2009, I purchased $750.00 worth of non-sale merchandise from Neiman Marcus during a promotion.
According to the promotion, if you purchased $500.00 worth of merchandise you would get a gift card for $100.00 in 90 days. If you purchased $750.00 worth of merchandise the gift card was increased to $200.00 and so on.
When my belt arrived (one of the items which I purchased) it was damaged. I contacted Neiman Marcus and explained that I wanted to exchange the damaged belt for a new belt. But, I wanted to know if I would lose my gift card as a result of exchanging the gift card. I was told no.
Months later, I did not get my gift card, so I contacted Neiman Marcus.
I was told the exchange changed the date that I would receive the gift card.
When I was notified that I had gotten my gift card the amount was only $100.00. I contacted Neiman Marcus and they said they were sorry. It was an error. The gift card should have been $200.00. They would issue me a second gift card.
But, the second gift was never issued. I kept calling. And, each time I called the customer service people said they were sorry and they were sending my complaints to the executive offices. They said the executive office would take care of the gift card.
Finally, on June 29, 2009, I spoke with someone from the executive office. She said the problem with the gift card was because of the customer service people. She said that she would get the gift card issued to me immediately. And, if I didn't hear from her by 3:00 pm on June 30, 2009, to contact her
By July 7, 2009, I still hadn't heard from her, so I called. She was snotty and rude. She said that she couldn't do anything about my gift card being delayed. She said she didn't know when it would be issued. I told her that I was pretty frustrated (this was my 10th or 11th call about the gift card) and I didn't understand what was holding the gift card. She said she didn't like my tone and I told her that I didn't like Neiman Marcus offering promotions that they didn't honor.
She told me that she would get back to me when she knew something and the conversation was terminated. Later that day (July 7, 2009)) she called me with a gift card number. The amount was for $100.00.
On July 9, 2009, I tried to use the gift card and it did not work.
I called the customer service people and was put on hold for 35 minutes.
The first girl I spoke with said she didn't like my tone and told me to talk to her manager, Gerard Perez. Mr. Perez explained that my gift card had a zero balance on it. He didn't know why it had a zero balance on it, but he would have to send the card to the exeuctive offices to find out.
And I am right back to where I began. I strongly urge consumers not to be a patsy like me and fall for these phony promotions that Neiman Marcus offers.
The pleasant customer service people are there to give the impression that they are taking care of the problem. But nothing could be further from the truth. It is a smokescreen.
I have spent months trying to resolve this issue and finally realized that Neiman Marcus has (and had) no intention of resolving this situation.
In early 2009, I purchased $750.00 worth of non-sale merchandise from Neiman Marcus during a promotion.
According to the promotion, if you purchased $500.00 worth of merchandise you would get a gift card for $100.00 in 90 days. If you purchased $750.00 worth of merchandise the gift card was increased to $200.00 and so on.
When my belt arrived (one of the items which I purchased) it was damaged. I contacted Neiman Marcus and explained that I wanted to exchange the damaged belt for a new belt. But, I wanted to know if I would lose my gift card as a result of exchanging the gift card. I was told no.
Months later, I did not get my gift card, so I contacted Neiman Marcus.
I was told the exchange changed the date that I would receive the gift card.
When I was notified that I had gotten my gift card the amount was only $100.00. I contacted Neiman Marcus and they said they were sorry. It was an error. The gift card should have been $200.00. They would issue me a second gift card.
But, the second gift was never issued. I kept calling. And, each time I called the customer service people said they were sorry and they were sending my complaints to the executive offices. They said the executive office would take care of the gift card.
Finally, on June 29, 2009, I spoke with someone from the executive office. She said the problem with the gift card was because of the customer service people. She said that she would get the gift card issued to me immediately. And, if I didn't hear from her by 3:00 pm on June 30, 2009, to contact her
By July 7, 2009, I still hadn't heard from her, so I called. She was snotty and rude. She said that she couldn't do anything about my gift card being delayed. She said she didn't know when it would be issued. I told her that I was pretty frustrated (this was my 10th or 11th call about the gift card) and I didn't understand what was holding the gift card. She said she didn't like my tone and I told her that I didn't like Neiman Marcus offering promotions that they didn't honor.
She told me that she would get back to me when she knew something and the conversation was terminated. Later that day (July 7, 2009)) she called me with a gift card number. The amount was for $100.00.
On July 9, 2009, I tried to use the gift card and it did not work.
I called the customer service people and was put on hold for 35 minutes.
The first girl I spoke with said she didn't like my tone and told me to talk to her manager, Gerard Perez. Mr. Perez explained that my gift card had a zero balance on it. He didn't know why it had a zero balance on it, but he would have to send the card to the exeuctive offices to find out.
And I am right back to where I began. I strongly urge consumers not to be a patsy like me and fall for these phony promotions that Neiman Marcus offers.
The pleasant customer service people are there to give the impression that they are taking care of the problem. But nothing could be further from the truth. It is a smokescreen.
I have spent months trying to resolve this issue and finally realized that Neiman Marcus has (and had) no intention of resolving this situation.
Comments:
Posted by Wally86 on 2009-07-10:
oh yeah a great deal, you blow 750 bucks on overpriced rags, and they give you a couple hundred bucks discount. Ripp off
Posted by VF-213 on 2009-07-10:
Wally, I've got to disagree with you there. NM carries premium brands, with outstanding customer service (yes, above complaint noted).
It doesn't appeal to everyone and it isn't targeted as such. This isn't a shop for those that want to squeeze a quarter till it screams.
NM group has done very well for Warburg Pincus who have uncanny business savvy and talent.
It doesn't appeal to everyone and it isn't targeted as such. This isn't a shop for those that want to squeeze a quarter till it screams.
NM group has done very well for Warburg Pincus who have uncanny business savvy and talent.
Posted by skelly39 on 2009-07-10:
They should have honored their promotion-plain and simple. That doesn't give you the right to go screaming at the first person who picks up the phone (I'm assuming that's what you did since they didn't "like (your) tone". You can be gracious and assertive at the same time, you know.
Posted by Lil123 on 2010-07-28:
VF-213, are you disagreeing because you work there? did you ever had to deal with their customer service? it's the worst!
skelly39, did you ever had to explain yourself 10 times to a indifferent and dismissive person on the other end?
skelly39, did you ever had to explain yourself 10 times to a indifferent and dismissive person on the other end?
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