Papa John's Pizza Complaint - Papa Might Have Great Pizza, But They Definitely Do Not Have Good Customer Service At The Corydon, IN Location
CORYDON, INDIANA -- On Monday July 6, 2009, at approximately 7:05PM I phoned in an order for a 16" peperoni pizza with extra sauce. The Corydon, IN Store was running so called "Neighborhood Appreciation Days" promotion. The information about this promotion was distributed as a half page flier advertising "50% off all menu items". When I ordered the pizza, I was not told that the flier was consider a coupon by the store and that I needed to bring it. When I arrived at the store to pick up and pay for my pizza, I was asked by the store's general manager for a coupon. I responded there was not a coupon. The manager respond the flier was considered a coupon and that he had to have it. I informed him that I left it at home. He was refusing to honor the promotion with out it. I ask him to look at the flier, it does not say the flier is required or refer to itself as a coupon. The manager left me at the counter and went back to making pizzas.
After I stood my ground and after a long time he finally honored the promotion. In my opinion this manager had the worst customer service skills I have ever seen. Among other things he said was "..I don't have time for this! I will give you the pizza..." .
Papa John's International Corporate as still not even responded to my multiple complaints. I first contacted them on Tuesday July 6 2009. This was one of worst customer service experiences ever and by far the worst restaurant experience I ever had. No one from corporate has contacted me nor attempted to regain my business. I have purchased over a hundred pizzas from Papa John's since its beginning in 1984.
In fact, I have bought pizzas made by John himself in the 80's from the Jeffersonville, IN store. Sadly I feel a need to share this experience with all people I know, recommending they avoid Papa John's (especially this store).