BBVA Compass Bank Compliment - I Messed Up But They Fixed It For Me
On June 30th, I called my bank to match my account balance to find that it was in the negative. It has been years since I bounced anything, so I went to a nearby branch and requested a statement. I was given a statement for the previous month and saw that I was about to have four more transactions go through which would put me further in the negative. Frustrated with myself, realizing I would end up owing nearly $300 in fees, I left the bank almost in tears. Continuing on my errands, I kept thinking that the statement didn't make sense. I stopped at the next branch and spoke to one of their representatives. It took awhile, but I finally understood what happened and where I went wrong. I miscalculated regarding when I was getting my direct deposit by one day, spending $ I thought I had but didn't. I thanked the representative and then told her that I was worried about the other transactions going through because even though my next paycheck would cover it, it wouldn't be for another week and a half which make the account further in the negative. The representative told me that she knew that the branch could wave 2 overdraft fees (exactly how many that I had at the time, $78 which would cover the overdrafts and the other transactions but she had to get permission. She was able to do so and told me that if I incur any other overdrafts due to my mistake, I could go to the branch in which I opened the account and they would work with me.
She then told me my accounted would be credited by midnight that night which it was. She gave me her business card and told me to call her with any questions or issues the next day. I have never had a problem with my bank, and the time that I messed up unintentionally, they fixed it for me. It is rare to get that kind of service anywhere, especially banks!