Andersen Doors Complaint - Another Andersen Complaint

Review by Highpointer on 2009-07-10
This door's screen was falling out just hours after it was professionally installed. I also had to order from Andersen a new part for this door the first day.

I find such problems for a "special order" door inexcusable. It took a professional installer two hours to install this door too, so novices would be wise not to try it themselves. This door is very nice looking, but desperately needs some significant re-engineering on its screen aspect.

Home Depot sells the door, but they are clueless. They told me the doors lock could be re-keyed to my other doors and that proved incorrect. Home Depot also didn't even have the capability to duplicate a key for this screen door.

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