Bally Total Fitness Complaint - America's worst customer service
Bally's is a nightmare and I'm shocked it's still in business. First they blatantly violated the terms of my contract (monthly dues were only allowed to be raised by $1/year) and some years it went up $3, sometimes $4. If you ever need to speak with a human, expect a manipulative or aggressive moron and ALWAYS being on hold for at least 20 minutes.
Their gyms generally haven't been refreshed since the 80's - the ones in NYC are particularly gross, think roaches across your mat while stretching - its happened more than once.
After canceling, they continued to take a direct debit off my card for 2 months and it was a huge and exhausting battle to get that rectified. I beg of you - please don't be enticed by their 'too cheap to be true' deals - they are spawned from the devil and should be avoided at all costs.