WOW Fitness Complaint - Discriminatory business practices
GLASTONBURY, CONNECTICUT -- WOW Fitness offered a fitness plan that included access to tanning salons. l The gym/fitness center was in disrepair for an extended period of time where many services of the contract were unavailable. Showers were not hygienically maintained.
Complaints were not addressed in a professional manner.
An issue arose involving a female member where action was taken by the Club to remove me as a member without the right to address my accuser, no copy of the complaint was made available to me even after the police were requested by me to come to the premises. A police case number was established and I was still not given a copy of the complaint.
Additionally, I was charged for the forthcoming month even though I was not allowed to use the facilities and had to go through a dispute process involving my credit card company.
Bad news. Stay away from the club. Poor business ethics, customer service and billing problems.